FAQs

Orders & Payment

What payment methods do you accept?
UPI, cards, net banking, and other methods shown at checkout, plus Cash on Delivery (COD). Paying prepaid (UPI/card/net banking)? Use code PREPAID5 for 5% off. COD orders have a flat ₹50 handling fee, shown in your cart before checkout.

Why did I get an OTP call/SMS for my order?
Every order — prepaid or COD — is verified with a one-time password before we dispatch it. It's a quick step that keeps fraudulent and fake orders off real customers' doorsteps, including yours.

Shipping & Delivery

How long will my order take?
We dispatch within 1–3 business days. After that: metro cities 3–5 business days, non-metro cities and towns 5–8 business days, remote/rural areas up to 10 business days. You'll get a tracking link by email/SMS once it ships.

My order hasn't arrived yet — what do I do?
Email arnab@dharsenterprise.com or call +91 8945576227 with your order number and we'll chase it with our courier partner right away.

Returns, Exchanges & Refunds

What's your return window?
7 days from delivery for eligible products. Items must be unused, unwashed, with all original tags, packaging, and accessories intact.

My item arrived damaged, defective, or wrong — what do I need to do?
Two things, and both matter: report it within 48 hours of delivery, and include an unedited unboxing video (showing the sealed package being opened) along with photos of the product and packaging. We know this is an extra step, and here's why we ask for it: without proof from the moment the package is opened, we can't tell a genuine transit-damage claim from a switched or already-used item, and that protects honest customers like you from us having to price that risk into everything we sell. Reports after 48 hours, or without a valid unboxing video, unfortunately can't be processed as a free replacement, though the standard 7-day return may still apply.

Who pays return shipping?
If it's our error — damaged, defective, or wrong item — we cover return shipping and send a free replacement or full refund. For change-of-mind returns on eligible, undamaged items within 7 days, return shipping is on you.

Is there a fee for change-of-mind returns?
Yes — approved change-of-mind returns carry a 10% restocking fee, deducted from your refund. This doesn't apply to our errors (damaged/defective/wrong item), only to returns where the product itself is fine and you've simply changed your mind.

Can I exchange instead of returning?
We currently offer exchanges only for a different size/colour of the same product, subject to availability. Contact us first to check stock before starting an exchange.

What can't be returned?
Personal care and wellness products (hygiene reasons) and any item marked "final sale" at checkout.

How do I start a return?
Email arnab@dharsenterprise.com with your order number, reason for return, and photos/video if relevant. We'll confirm eligibility and send instructions within 2 business days.

When will I get my refund?
Within 5–7 business days of us receiving and inspecting the returned item, back to your original payment method. COD order refunds go out via bank transfer or UPI. Non-defective approved returns may be issued as store credit instead of cash, at our discretion.

Still have a question? Reach us on the Contact page — a real person replies.